Broadband Dynamics offers one of the most widely used outbound dialers available today in Call Centers, Market Research, Collections and Telemarketing organizations.

Dialing modes offered are Predictive, Progressive, and Preview (TCPA compliant). Our predictive dialer offers the highest known boost to performance over progressive dialing, while staying within the US rules for abandoned calls by using world-leading algorithms. Preview mode will provide a fully compliance TCPA option.

Our dialer can be used independently or part of a fully integrated Inbound / Outbound; IVR; Multichannel/Multisession solution.

BBD Hosted Dialer solutions also help our clients to increase “right party” contacts and can be instrumental in helping clients with compliance via “Do Not Call List” database matching and call blocking.

Benefits of using BBD Hosted Dialer:
– Outsource all dialer support
– Zero capex cost
– Instant setup time
– High scalability
– Geographic Redundancy/Disaster Recovery

Are you interested in learning more about BBD’s Hosted Dialer solutions? 

Let us know and we can complete a live demo for you upon request, or allow you to test our solutions firsthand on a risk free, trial basis!

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Hosted Dialer brochure

Outbound IVR
Voice messages, SMS’s and emails can be sent directly from the IVR. Messages can be played including response options for further action.

Campaign Handling
Control over your campaigns, including detailed retry and callback schemas, end-of-list management, DNC list and time zone management.

Scripting for IVR
Our Scripter tool allows the easy creation of the most complex branched IVR scripts.

Dialer Modes
TCPA Solution for outbound dialing. Modes offered are Predictive, Progressive, and Preview (TCPA compliant).

Inbound Queue Management
Automatic Session Distribution for inbound calls and multichannel blending. Routes calls based on IVR selection, agent skill, recognized speech, CLI/ DDI, etc.

Call Progress Detection
System determine if call is answered by a live person or if being answered by voicemail or fax device. IVR can take different actions based on detection type.

Compliance
Built-in adherence to relevant dialing regulations.

System Integrations
Integrates with several 3rd Party applications including chat.

Call Recording
Call recording and retrieval can be setup for entire call or specific portions like answers to an interviewer questions. 

Reporting
Manage campaign performance with both historical and live displays reporting available through an easy to use application.

Cloud Based
Faster implementation and no expensive equipment to purchase.

Support
Comprehensive support before, during and after installation.